FAQ

Q: Are all products on SoukDirect.com original and genuine?

A: Yes. We are committed to offering our customers only 100% genuine and original products. We also take all necessary actions to ensure this: any seller found to be selling non-genuine products as genuine is immediately delisted from SoukDirect.com.

Contact customer service if you think a product listed on our website does not meet these standards.

Q: Do I need an account to shop on SoukDirect.com?

A: You need to register an account with SoukDirect.com or you can login using your google or facebook account.

To register as customer, please click here 

Q: How do I place an order?

A: Shopping on SoukDirect.com 

is easy! Once you have found the product you want to buy, just follow the steps below:

• Click on 'buy now', to add this product to your cart,
• Click on'cart' in the top right corner,
• Register/Login into your account by entering your email and password,
• Enter your shipping/billing information,
• Choose your preferred payment option,
• Click on 'Confirm order' to proceed to the payment portal and complete your order.

Once your order is placed, we will either automatically confirm it by notifying you via email, or we will call you for confirmation in case we need more details. Please note that this confirmation is a mandatory step before we ship your order. If you are unsure of whether your order has been confirmed or not, do not hesitate to contact our Customer Service Call Center or contact us a few hours after your order placement.

Q: How do I pay on Jumia?

A: You can choose from the different payment methods available on SoukDirect.com. Click here or the list of available payment method. 

The payment methods that are available are Cash on Delivery, credit cards and Zaincash wallet.

You can find the payment methods during the final step of checkout in detail. Do not hesitate to contact our Customer Service for more information.

Q: How can I return my product?

A: If your ordered product is faulty or has manufacturer's fault, there are few steps to follow in order to return the product:

Step 1: Log your return request

1. Call our customer care at or contact us to create your return code.

Step 2: Pack your product 

• Pack your product according to the return conditions.
• Include all tags, accessories or free gifts you received

Step 3: Return your product 

1. If you requested a pickup, we will contact you to arrange a pickup time.
2. If you selected a drop-off: Please drop your package at the chosen place following the given instructions (no shipping charges will apply).

Q: Are there any hidden costs or charges if I order from Jumia?

A: There are no hidden costs or charges when you order from SoukDirect.com. All costs are 100% visible at the end of the checkout process.

Q: How can I track my order?

A: We will send you regular updates about the status of your order via emails and SMS. After your order has left our warehouse and is on its way to you, you can also track its status by entering your tracking number on here.