A: Yes. We are committed to offering our customers only 100% genuine and original products. We also take all necessary actions to ensure this: any seller found to be selling non-genuine products as genuine is immediately delisted from SoukDirect.com.
Contact customer service if you think a product listed on our website does not meet these standards.
A: You need to register an account with SoukDirect.com or you can login using your google or facebook account.
To register as customer, please click here
A: Shopping on SoukDirect.com
is easy! Once you have found the product you want to buy, just follow the steps below:
Once your order is placed, we will either automatically confirm it by notifying you via email, or we will call you for confirmation in case we need more details. Please note that this confirmation is a mandatory step before we ship your order. If you are unsure of whether your order has been confirmed or not, do not hesitate to contact our Customer Service Call Center or contact us a few hours after your order placement.
A: You can choose from the different payment methods available on SoukDirect.com. Click here or the list of available payment method.
The payment methods that are available are Cash on Delivery, credit cards and Zaincash wallet.
You can find the payment methods during the final step of checkout in detail. Do not hesitate to contact our Customer Service for more information.
A: If your ordered product is faulty or has manufacturer's fault, there are few steps to follow in order to return the product:
Step 1: Log your return request
Step 2: Pack your product
Step 3: Return your product
A: There are no hidden costs or charges when you order from SoukDirect.com. All costs are 100% visible at the end of the checkout process.
A: We will send you regular updates about the status of your order via emails and SMS. After your order has left our warehouse and is on its way to you, you can also track its status by entering your tracking number on here.